Umeka Evans

An energetic reliable sales associate/banker with 12 years of diversified experience in loan processing, sales, banking, customer service, and clerical administration; seeking an opportunity to serve in a position within the field of Business Administration/Accounting/Financial Management where growth/promotion is based on performance and experience.

EDUCATION

Master’s in Business Administration (MBA) – University of Phoenix, 2013

Business Administration/Accounting- University of Phoenix, 2012

Certification- SKSIT ITIL Service Operation Processes, SKSIT ITIL Continual Service Improvement

WORK EXPERIENCE

Tax Examiner Tech / Tax Examiner Classroom Instructor

Internal Revenue Service - Memphis, TN - February 2014 to Present

Responsibilities

Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies.

Maintain current knowledge of procedures, policies and directives to provide employees both classroom and OJT instructions.

Perform administrative duties in the absence of the manager.

Take corrective actions to close cases, such as adjusting taxpayer's account, recomputing, and tax liability.

Perform specialized research, analysis, and necessary computations to make adjustments to taxpayers' accounts that have specialized factors.

Analyzing financial records, company records, and consumer complaint data.

Conducting legal research, records searches

Educate taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions. Monitoring and analyzing data to ensure that they meet standards of timeliness and accuracy for distribution within or outside the office.

Interviewing consumers and business representatives and obtaining their declarations to determine if a business has misrepresented its products or services

Lead Sales Representative/Collections/Team Trainer

Tennessee Title Loan - Memphis, TN - May 2012 to August 2013

Check reports, records, ledgers, and other documents against invoices, receipts, payroll slips, and other source documents.

Experience assisting to prepare a wide range of written materials such as presentation materials, talking points, briefing or issue papers, technical reports, or training materials.

Assist in the full range of planning, directing and administration activities for the most complex and major acquisitions which are for internal customer specific requirements and department-wide mission requirements.

Automated information retrieval and document reviews

Experience assisting to develop formal and informal oral presentations to external groups to promote development programs.

Experience helping to review and evaluate proposals, plans, or other documents for technical accuracy

Participate in the planning and delivery of a full range of customer support services.

Reviews files, records and other documents to obtain information and respond to requests.

Performed clerical administrative functions in a timely manner.

Main Banker

Southland Park Gaming and Racing - West Memphis, AR - February 2012 to May 2012

Performed financial functions including monetary gains and losses in a timely manner.

Calculated paper transactions/efficiently utilizing 10-key.

Assisted the audit department locate errors in banking/financial paperwork.

Reconciled and reported discrepancies found in records.

Review system reports and logs.

Customer Service/Claims Representative

American Home Shield - Memphis, TN - January 2008 to February 2011

Assisted customers, technicians, suppliers, and realtors regarding accounts.

Performs contract administration functions, such as verifying invoices, contractor performance, evidence of contractor's progress, negotiating modifications, reviewing contract claims, and conducting all contract closeout procedures.

Helped customers and technicians with claims processing.

Input data on accounts for technicians and customers in a timely manner.

Reconciled and reported discrepancies found in records.

Communicated with customers, employees and other individuals to answer questions and explain information.

Reviewed files, records and other documents to obtain information and respond to requests.

ADDITIONAL INFORMATION

• Administrative support • Quality Assurance • Customer Service • Bank reconciliations • Conflict resolution •

Negotiating skills • Keyboarding 40 wpm • 10-key proficient • Microsoft Office and Microsoft Word proficient • Problem resolution •Filing and data archiving • Reliable/strong work ethic/professional • Excellent communication skills • People oriented •Detail-oriented • Organized • Cash handling expertise • Excellent time management