Prince McGhee

Task-Oriented Customer Service Representative
  • Pickerington, Ohio
  • March 29, 2019

Prince Mcghee

490 Faber St
Pickerington, OH 43147
Cell: 6149005738
E-Mail: woolrecords@gmail.com

Professional Summary

Punctual, Objective-focused and teamwork-driven analyst with significant experience in database management, organization and team building. Skills include Word processing (over a decade of experience Microsoft Office Tools and similar processing software), efficient communication and planning.

Skills

Microsoft Office Suite

Positive attitude

Exceptional writing skills

Google Apps and Google Analytics

Exceptional Typing

Cash management

Problem solving

Team player

Customer retention

Complaint resolution

Experience

March 2012 to July 2013
Pickerington Public Library Pickerington, OH
Library Page
Maintained an inventory of contents for the rare books and archives collections. Kept current on developments in the field by attending conferences each quarter. Reshelved books to maintain a neat and tidy reading area. Anticipated library automation requirements and implemented long-range plans to achieve customer satisfaction and facility in facility. Troubleshooted technical problems with library computers and other technology. Answered patrons' questions at the circulation desk.

Processed an average of 10 material orders and requests per week.

August 2013 to July 2014
Raising Cane's Chicken OH
Fry Cook

Compiled and maintained records of food use and expenditures.
Checked the quantity and quality of receivedproducts.
Cleaned and maintained the beverage area, display cases, equipment, and order transactionarea.
Cleaned and prepared various foods for cooking or serving.
Managed kitchen operations for high grossing,fast-paced fair concession kitchen.
Performed kitchen maintenance for a private facility.
Executed various kitchenstations and assisted with, meat, fish, saute or pantry.
Informed patrons of establishment specialties andfeatures.
Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation offood.
Performed dishwasher duties.
Placed food servings on plates and trays according to orders orinstructions.
Prepared a variety of foods according to customers' orders or supervisors' instructions.
Stocked androtated products, stocked supplies, and paper goods in a timely basis.Cleaned, cut, and cooked meat, fish, orpoultry.

February 2014 to July 2014
Kroger Columbus, OH
Courtesy Clerk

Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

January 2015 to December 2015
Meijer Canal Winchester, OH
Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.
Provided friendly customer service at prescription drop-off and pick-up counters.
Dispensed and delivered patient medications to patients throughout the hospital.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Accurately pulled medications from the shelves for replenishment and delivered them to the various patient care areas. Accurately recorded compounded products and prepared appropriate labels.
Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
Proficiently processed and dispensed written, oral and electronic prescriptions.Appropriately resolved customer issues, complaints and questions.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
Directed operations to increase efficiency and minimize patient wait times.

January 2016 to November 2016
Resale Furniture Pickerington, OH
Mover

Coordinated with supervisors and customers ahead of furniture orders and swiftly delivered each order.
Teamed up to safely move thoroughly recorded and purchased furniture into homes and businesses.
Maintained a clean,organized and presentable furniture outlet.
Loaded products weighing up 200 pounds onto trailers for delivery.

November 2016 to June 2017
Kroger Pickerington, Ohio
Pharmacy Technician
Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed and delivered patient medications to patients throughout the hospital. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.Accurately recorded compounded products and prepared appropriate labels. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Proficiently processed and dispensed written, oral and electronic prescriptions.Appropriately resolved customer issues, complaints and questions.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Directed operations to increase efficiency and minimize patient wait times.
June 2017 to October 2017
Amazon Fulfillment Pickerington, Ohio
Fulfillment Associate

Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Cleared damaged items and loaded freight.
October 2017 to December 2017
Barnes & Noble Pickerington, Ohio
Bookkeeper
Assisted patrons in locating, order, reserving, and purchasing products, including books, films, music, and various gifts. Sorted books by alphabetical and topical categories. Worked to sell Barnes and Noble memberships that offered discounts and other benefits to customers. Sold the most memberships for the month of December 2017, and single handedly increased membership signup rates for the months of November and December 2017.
November 2017 to September 2018
Rocky Fork Country Club Gahanna, OH
Dishwasher
Washed dishes used by the chefs and cooks in the country club kitchen to serve food tom country club members. Worked with a sense of urgency in cooperation with chefs to serve members, often for large parties with up to 300 patrons. Helped set up, take down, and move furniture and attractions for parties. Asssited chefs in preparing ingredients for dishes.
September 2018 to Current
CIOX Health Alpharetta, GA
Client Service Representative
Accurately release and process medical records per valid requests and authorizations received by healthcare providers, patients, legal firms, and other parties. Add information to patient's online medical record charts. Take steps to protect patients' protected health information per HIPAA regulations as outlined by company compliance plan.  Assist patients in the steps needed to properly and safely request their records. Correspond with healthcare professionals in record release transactions.

Education

June 2010 ECOT Canal Winchester, OH
High School Diploma

November 2019 Ohio Christian University Circleville, OH
Currently attending this institution.

Category
E-mail
woolrecords@gmail.com
Phone Number
6149005738

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