ladan farah

1151 CHITTENDEN AVE COLUMBUS OH 43211*(614)596-0889*ladanfarah81@gmail.com

Customer Service Representative

Polished, professional customer service rep offering:

• 15 years of experience in telephone customer and face to face customer service
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
• Good analytical skills with high accurateness

Experience

Dublin Methodist Hospital, Dublin Oh

Patient Access, JUN 2016-present

• Handle customer inquiries, complaints, billing questions and payment extension/service requests, repair trust, locate resources for problem resolution and design best-option solutions.
• Obtain insurance information and verify eligibility and benefits
• Ensure complete, accurate and timely entry of demographic information into the epic system at the time of registration
• Resolve inquiries and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
• Carefully review all information entered in Epic on pre-registered accounts
• Identify all forms requiring patient /guarantor signature and obtain signatures
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
• Follow “downtime” procedures by manually entering patient information; identifying patients MRN, and assigning a financial number and accurately entering all information when the system is down.

Nationwide Children’s Hospital, Columbus OH

Patient Access, AUG 2014-March 2014

• Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes.
• Properly identified patients to ensure medical record numbers are not duplicate

• Collected accurate and through patient demographic data

• Assessed document and requested further information
• Registered patients upon entry into the different departments
• Directed patients and families to correct area within the hospital
• Visited patient bedsides to register those who were brought in via emergency services
• Verify patient’s insurance eligibility
• Assisted in new worker training as delegated by management

Woodwinds Hospital, Saint Paul MN

Patient coordinator/Registrar Aug 2013-APR 2014

• Collected accurate and thorough patient demographic data
• Registered patients upon entry into the emergency room
• Prepared a physical and electronic chart for the patient ensuring confidentiality at all times
• Placed phone calls to verify insurance coverages as well as relevant medical information
• Prepared statements for patients or their insurance companies

Education and Training

Health unit coordinator

Saint Paul Technical College, MN December 2006