Polished, professional customer service rep
- Columbus, oh
- June 13, 2019
ladan farah
1151 CHITTENDEN AVE COLUMBUS OH 43211*(614)596-0889*ladanfarah81@gmail.com
Customer Service Representative
Polished, professional customer service rep offering:
- 15 years of experience in telephone customer and face to face customer service
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Good analytical skills with high accurateness
Experience
Dublin Methodist Hospital, Dublin Oh
Patient Access, JUN 2016-present
- Handle customer inquiries, complaints, billing questions and payment extension/service requests, repair trust, locate resources for problem resolution and design best-option solutions.
- Obtain insurance information and verify eligibility and benefits
- Ensure complete, accurate and timely entry of demographic information into the epic system at the time of registration
- Resolve inquiries and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
- Carefully review all information entered in Epic on pre-registered accounts
- Identify all forms requiring patient /guarantor signature and obtain signatures
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
- Follow “downtime” procedures by manually entering patient information; identifying patients MRN, and assigning a financial number and accurately entering all information when the system is down.
Nationwide Children’s Hospital, Columbus OH
Patient Access, AUG 2014-March 2014
- Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes.
- Properly identified patients to ensure medical record numbers are not duplicate
- Collected accurate and through patient demographic data
- Assessed document and requested further information
- Registered patients upon entry into the different departments
- Directed patients and families to correct area within the hospital
- Visited patient bedsides to register those who were brought in via emergency services
- Verify patient’s insurance eligibility
- Assisted in new worker training as delegated by management
Woodwinds Hospital, Saint Paul MN
Patient coordinator/Registrar Aug 2013-APR 2014
- Collected accurate and thorough patient demographic data
- Registered patients upon entry into the emergency room
- Prepared a physical and electronic chart for the patient ensuring confidentiality at all times
- Placed phone calls to verify insurance coverages as well as relevant medical information
- Prepared statements for patients or their insurance companies
Education and Training
Health unit coordinator
Saint Paul Technical College, MN December 2006
Category
E-mail
Phone Number
Experience
Patient Access
@ ohiohealth
Jun 2016
— Current
• Handle customer inquiries, complaints, billing questions and payment extension/service requests, repair trust, locate resources for problem resolution and design best-option solutions.
• Obtain insurance information and verify eligibility and benefits
• Ensure complete, accurate and timely entry of demographic information into the epic system at the time of registration
• Resolve inquiries and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
• Carefully review all information entered in Epic on pre-registered accounts
• Identify all forms requiring patient /guarantor signature and obtain signatures
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
• Obtain insurance information and verify eligibility and benefits
• Ensure complete, accurate and timely entry of demographic information into the epic system at the time of registration
• Resolve inquiries and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
• Carefully review all information entered in Epic on pre-registered accounts
• Identify all forms requiring patient /guarantor signature and obtain signatures
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations