Customer Service Specialist
- Gahanna, OH
- July 27, 2019
Seven years experience in customer service and cashiering.
Three years experience as a barista, bakery, front room associate and back room associate at two different Panera Bread Locations.
Over Two Years experience as a certified trainer at Panera Bread training associate and managers as needed.
Proficient in microsoft office.
Category
E-mail
Phone Number
Education
HS Diploma
@ Madison Christian School
Jul 2019
— May 2009
A charter school in Groveport OH
Experience
Intern
@ Function Training Services
Jul 2019
— Aug 2019
Functional Training Services Columbus, Ohio
Clerical Intern 5/2019 – 6/2019
• Edited and formatted documents in Word, and spreadsheets in Excel and Access
• Completed data entry tasks using Excel spreadsheets and databases
• Completed internet research projects and collated clerical packets
• Answered phones and took messages; routing calls to appropriate destination
• Operated Microsoft Office programs including Word, Excel, Access and Outlook
Clerical Intern 5/2019 – 6/2019
• Edited and formatted documents in Word, and spreadsheets in Excel and Access
• Completed data entry tasks using Excel spreadsheets and databases
• Completed internet research projects and collated clerical packets
• Answered phones and took messages; routing calls to appropriate destination
• Operated Microsoft Office programs including Word, Excel, Access and Outlook
Fraud Specialist
@ Discover FInancial Services
Oct 2017
— Apr 2019
• Utilized effective verbal communication and problem-solving skills to handle customer service
inquiries
• Assisted customers with fraud claims and helped to track account activity and resolve a wide
variety of issues
• Used problem-solving abilities to route calls to appropriate department that best suited their needs
inquiries
• Assisted customers with fraud claims and helped to track account activity and resolve a wide
variety of issues
• Used problem-solving abilities to route calls to appropriate department that best suited their needs
Associate
@ Michael’s
Oct 2016
— Sep 2017
Operated cash register and processed transactions in a friendly and efficient manner
• Provided customers with assistance by creating a welcoming environment and helping to resolve
their issues
• Monitored activity in the front of the store to ensure the safety and security of customers and
store assets
• Provided customers with assistance by creating a welcoming environment and helping to resolve
their issues
• Monitored activity in the front of the store to ensure the safety and security of customers and
store assets
Certified Trainer
@ Panera Bread
Aug 2012
— May 2014
• Trained associates on store operations and policies
• Maintained standards in product quality and cleanliness
• Served customers and processed transactions
• Maintained standards in product quality and cleanliness
• Served customers and processed transactions
Certified Trainer
@ Panera Bread -Reynoldsburg
Feb 2010
— Aug 2011
• Trained associates and new managers on store operations and policies
• Maintained standards in product quality and cleanliness
• Served customers and processed transactions
• Maintained standards in product quality and cleanliness
• Served customers and processed transactions
