Senior Software Engineer (Genesys Architect Tech Lead)

Cardinal Health
August 13, 2019
Dublin, OH
Job Type


At Cardinal Health, we’re developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

Function: Information Technology Function
Job Family: Software Engineering
Level:  Senior Engineer

The Senior Software Engineer, Genesys Architect opportunity will be responsible for supporting, and programming the Genesys telephony landscape.  The Architect will be responsible for the below details: 


  • Responsible for core architecture to support call recording (audio and screen) within the Genesys Platform  
  • Understanding of core CIC architecture, switchover processes, upgrade procedures 
  • Ability to design and implement interaction flows in Interaction Attendant  
  • Ability to design and implement customizations in Interaction Designer
  • Understanding of workforce management concepts 
  • Understanding of speech analytics concepts 


  • Bachelor’s Degree in related field or equivalent work experience 
  • 8+ years’ experience in related field preferred 
  • Working knowledge of three or more technologies preferred 
  • Proven leadership ability  
  • Familiarity with networking concepts and troubleshooting 
  • Proven experience and knowledge with MS SQL database programming 
  • Proven experience and knowledge in the Genesys PureConnect platform (or equivalent knowledge in the Genesys PureEngage platform) 
  • Certifications strongly recommended: Interaction Center Core Specialist or Interaction Center Certified Engineer 
  • Proven experience and knowledge in the Verint Impact360 platform, or similar product suite 
  • Understanding of workforce management concepts 
  • Understanding of speech analytics concepts 
  • Ability to communicate effectively and efficiently verbally and written

What Software Engineering contributes to Cardinal Health

Software Engineering is responsible for designing, developing, implementing and supporting applications, systems and IT products required to achieve the company's business objectives.

  • Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
  • Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
  • Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
  • Demonstrates conceptual knowledge of architecture standards and database and operating systems.
  • Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
  • Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
  • Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.

What is expected of you and others at this level 

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects 
  • Participates in the development of policies and procedures to achieve specific goals 
  • Recommends new practices, processes, metrics, or models 
  • Works on or may lead complex projects of large scope 
  • Projects may have significant and long-term impact 
  • Provides solutions which may set precedent 
  • Independently determines method for completion of new projects 
  • Receives guidance on overall project objectives 
  • Acts as a mentor to less experienced colleagues 

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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